SHIPPING, RETURN & EXCHANGE POLICY
Please allow up to 48 hours for order processing.
- All orders over € 69 - Free shipping
- Orders under € 69 - € 7.99 charge
Orders within USA ships via FedEx – 3-7 business days
Worldwide orders ships via our logistic centers around the world - Delivery time depends on local delivery companies (no delivery time guaranteed), please note that in some countries local custom fees are applicable.
PO Box – Delivery time is 3-8 business days
APO/FPO - Delivery time is 4-6 weeks.
Return / exchange a product
Premier-deadsea.com offers refunds on unopened products within 30 days. Simply return any unopened product for a full refund. Please call +1-855-360-0650 or contact us through the website here: https://www.premierdeadsea-europe.com/contact a customer service representative will assist you prior to sending the product back to have a case number or a RMA number (Return Merchandise Authorization) assigned to the return. We will refund your credit card less shipping and handling charges, if any. Returns typically require up to 10 business days for processing once received by our warehouse. Costs to return items to Dead Sea Premier cosmetics laboratories ltd are the sole responsibility of the customer.
Please Note - We will refund only products that have been purchased directly through our website: https://www.premierdeadsea-europe.com
In-Store Purchases - Physical locations are independently owned & operated as a separate entity from the web site/web department. Most of the locations are all final sale. Please refer to the original purchase receipt for contact details & exact store policies.
If you need assistance with an In-Store Purchase, please contact us here: https://www.premierdeadsea-europe.com/contact & we will do our best to assist you.
Dead Sea Premier cosmetics laboratories ltd does offer hassle free exchanges for any unopened products that have been purchased through our website. Please contact our customer service representatives for additional information 1-855-360-0650.
If you receive a damaged product, contact us immediately by phone or email and we will arrange for a replacement to be sent.
Office hours are Sunday-Thursday 9:30 am – 5 pm. We are closed during weekends and federal holidays